Behind the Scenes at Find UK Property: A Day in the Life of Our Maintenance Team
How Our In-House Experts Keep Your Investment Running Smoothly—Every Day
At Find UK Property, we understand that successful property investment depends on more than just acquisition—it’s about long-term performance, consistent upkeep, and a team that manages your asset with care and professionalism.
That’s why we don’t outsource the critical part of property maintenance. Our fully in-house maintenance teams, like the one in our North East division, work tirelessly to ensure every property under our care is maintained to the highest standard. We sat down with Ashley and Panrawee, two key members of the team, to share a behind-the-scenes look at how we protect and enhance your investment, every day.
Keeping the Day Running Smoothly
Ashley has been with Find UK Property for over two years and plays a central role in customer service and property maintenance administration.
“I start the day by reviewing our maintenance tickets, prioritising high-urgency issues—especially anything related to electrical safety or essential systems. I also handle enquiries, sign off invoices from contractors and suppliers, and make sure every task is moving through the system.”
Panrawee, who joined five months ago, works across general maintenance and renovation coordination.
“Every day starts with checking our team communication channels and assessing the status of all ongoing jobs—plumbing, electrical, roofing, and more. I also review renovation projects, flag what needs attention, and make sure we’re working within budget.”
As the company has grown, both team members have expanded their roles—now handling a wider scope of tasks with increasing responsibility and oversight.
From Request to Resolution: The Maintenance Journey
Every maintenance request is logged into our system, tracked, and processed according to a streamlined workflow.
“We follow strict protocols,” explains Ashley. “Once a request comes in, we create a log specific to that property and conduct an in-depth investigation. We assign the job to an operative from our internal network and ensure it’s completed to our standards. Every step is tracked.”
Efficiency is built into the process from the start, with priority given to urgent issues.
“It’s about knowing what’s critical” Ashley adds. “Emergency issues like power or water loss are handled within 24 hours. Less urgent issues are investigated promptly then scheduled appropriately.”
“We follow up regularly,” says Panrawee. “We make sure there’s clear communication, keep everyone updated, and ensure the work is completed to standard.”
We manage the full lifecycle of the property—from sourcing and renovation to ongoing maintenance.
Why It Matters for Investors
With everything managed in-house, Find UK Property offers investors something rare: total peace of mind.
“We manage the full lifecycle of the property—from sourcing and renovation to ongoing maintenance,” says Ashley. “Because we’re not relying on third parties, we can act fast and keep standards consistently high.”
“We carry out property inspections every three months,” adds Panrawee. “That means any issues are caught early and resolved quickly, preserving the long-term value of the property.”
There’s pride in the detail. Ashley recalls one case where rapid action made all the difference:
“We had a property with a ceiling crack caused by a leak. We quickly diagnosed it, arranged a plumber, and resolved it before it became a major issue. It’s that responsiveness that prevents bigger problems.”
Systems, Support, and Seamless Service
What makes it all work? A combination of proven systems and tight internal communication.
“We have regular team meetings, detailed tracking systems, and a strong line management structure,” says Panrawee. “Everything is designed to support efficiency.”
“From task management systems and ticketing through to CRM, we’ve developed tools that help us stay ahead of tasks,” adds Ashley. “We also have ongoing training to keep evolving our processes.”
For investors in the UK and overseas, that translates into hands-off, reliable performance.
“Everything is taken care of,” Panrawee says. “They don’t need to worry—they just enjoy the returns.”
Final Thoughts from the Team
When asked what they wish more investors knew, both team members had the same answer:
“It’s how much work goes on behind the scenes,” Ashley says. “From daily upkeep to long-term planning, we put in a lot of effort to protect and grow their investment.”
“And how committed we are to quality,” adds Panrawee. “We treat every property like it matters—because it does.”
- Ashley’s three words to describe Find UK Property? Friendly, helpful, diligent.
- Panrawee’s? Fast-paced environment.
Their efforts don’t go unnoticed—from internal recognition to positive feedback from management, their work reflects the values of the company as a whole.
Why It All Comes Back to the Investor
At Find UK Property, we believe property investment should be simple, secure, and sustainable. That’s why we handle every aspect of management in-house—including the vital day-to-day maintenance that keeps your asset protected and performing.
“Our in-house team isn’t just about fixing issues—it’s about preserving value, ensuring long-term performance, and protecting your investment every single day.”
→ Learn more about our fully managed investment solutions at www.findukproperty.com
