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Privacy and Cookie Policy

PRIVACY POLICY

WE’RE COMMITTED TO PROTECTING AND RESPECTING YOUR PRIVACY

Find UK Property is a trading name for International Property Specialists Ltd. This Policy explains when and why we collect personal information about people who visit our website or call us, how we use it, the conditions under which we may disclose it to others and how we keep it secure under the General Data Protection Regulation (GDPR).

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We obtain information about you when you use our website and contact us using the following:

  1. SalesIQ: When you use the live help tool, your user ID and IP address is collected, along with any other information you provide, so that we can contact you regarding your enquiry. If you leave us a message, your name, email address and phone number is collected so that we can call/email you back a response.
  2. Enquiry form: When you submit a form, the personal information we collect might include your name, email address and any other information you provide us with such as your contact number, resident country and nationality.
  3. Sales calls: If you choose to contact us using the telephone number on the website, any personal information you provide will be collected.

We may also obtain your contact details if you have requested information about our products through third party service providers we work in association with or who work on our behalf; for example, investment property agencies.

HOW IS YOUR INFORMATION USED?

We may typically use your personal information for the following purposes. This is not a definitive list and may change from time to time:

  • To send you information about our investment properties or communications which you have requested
  • To respond to your enquiries or comments submitted through this Website
  • To help improve our products and services
  • To help customise the website according to your interests
  • To deliver relevant advertising to you whilst you are on the Site (see Cookie policy)
  • To help in training and development of staff

If you choose to contact us using the telephone number on the website, calls may be recorded for training and monitoring purposes.

WHAT IS THE LAWFUL BASIS FOR PROCESSING THE INFORMATION?

We have a legitimate interest to process this information. These legitimate interests are:

  • To ensure that your queries are addressed
  • To provide you with our services
  • To gain information about the use of our website and any improvements that can be made
HOW LONG DO WE KEEP YOUR DATA FOR?

In accordance with the GDPR, we will retain your personal information for three years from the date of collection at which point it will be erased or anonymised so that the data no longer identifies you.

WHO HAS ACCESS TO YOUR INFORMATION?

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, using an agent to find you a suitable own-use property). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties (beyond our network and partner companies) for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Service Providers we work in association with: We work closely with various third-party service providers and partner companies to bring you a range of quality and reliable services designed to meet the needs of our customers. When you enquire about or purchase one or more of these services, the relevant third-party service provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

HOW DO WE PROTECT YOUR DATA?

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

USE OF ‘COOKIES’

Please refer to our Cookie Policy below

HOW TO UPDATE YOUR INFORMATION?

If you believe that any information we are holding about you is incorrect or incomplete, please email us on sales@findukproperty.com as soon as possible. We will promptly correct any information found to be incorrect.

WHAT ARE YOUR RIGHTS?

You have the right to ask us not to process your personal data at any time.

You have the right to use our website without consenting to marketing and communication services. We currently do NOT send marketing emails to our clients. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You have a right to request access to or rectification of your personal data which we hold about you. You also have a right to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us, the right to object to our processing of your personal data and a right to request that we transmit your personal data to another data controller.

Where we process your personal data because you have given us your consent to do so, you have the right to withdraw your consent at any time.

You have the right to complain to the Information Commissioner’s Office if you feel unhappy with the way we process your data. Please visit www.ico.org.uk for more information.

To exercise any of these rights, please write to sales@findukproperty.com.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in January 2020.

 

COOKIE POLICY

WHAT IS A COOKIE?

Like many other websites, Find UK Property uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can make site navigation a lot more efficient and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.

WHAT ARE CACHES?

Cache is a temporary storage of web page resources stored in the user’s device for faster loading of web pages. The first time you visit a website, items such as pictures, videos, clippings and audios might take a considerable time before the entire website loads completely. By storing these items in the user’s device, the loading of the website is much faster than the first time.

HOW WE USE COOKIES

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website so that we can tailor it to our customer needs. For example, we can make more popular pages easier to navigate to. The information can also be used to determine the number of unique visits and return visits to a website. Also, whether users have encountered problems while using the site or its functions. We only use this information for statistical analysis purposes and then the data is removed from the system. The cookies do not identify individuals personally.

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spend on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our website and strive to give you more of the things you enjoy reading and watching.

Google AdWords: Our website uses a Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third party vendors, including Google, use cookies to serve ads based on someone’s past visit to a client’s website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Microsoft Bing Ads: Microsoft Bing Ads places a cookie on your computer if you reach our website by clicking on a Microsoft Bing advertisement. We also use Bing Ads to allow us to have our advertisements appear at the top of the results page for certain search engines.

Facebook Cookies: We have our own Facebook page, and our own website has a Facebook pixel to place cookies on customers websites. This enables us to reach our customers anonymously. When a user visits our website and then visits Facebook, Facebook can serve them with marketing messages by us. The data that can be obtained from a visit to the Find UK website is limited to the URL of the pages that have been visited and, together with the limited information a browser might pass on, such as its IP address.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

HOW CAN YOU MANAGE COOKIES AND CACHE?

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies and clear cache if you prefer. This may prevent you from taking full advantage of the website.

If you do not want your data collected with Google Adwords click here.

If you do not want your data collected by Google Analytics, you can install the Google Analytics opt-out browser add-on directly from the Google website.

To opt-out of Microsoft Bing Ads, you can change your Ads settings in your browser.

If you do not want your data collected by Facebook, you can change your Ads settings by clicking here.

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